Before requesting a swap, run the basics. Most "swaps" are fixed by relocating the router or splitting the network for old devices. Open any guide, then continue.
Confirm each step. The request button stays locked until the basics are done and the ONT reading is in.
ONT light readings required
SOP range: -14 to -19.5 dB. No more than -1 dB loss NID → ONT. Just type the number — we add the minus for you.
Complete all three checks and enter the ONT reading to continue.
Last step. This gates the job until a manager decides — they get pinged instantly.